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Have questions about LabZila? Want to see a personalized demo? Our team is ready to help you find the perfect solution for your laboratory.

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Sales Inquiries

sales@labzila.com

Technical Support

support@labzila.com

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LabZila Headquarters
123 Innovation Drive, Suite 400
San Francisco, CA 94105
United States

Business Hours

Mon - Fri: 8:00 AM - 6:00 PM PST

Saturday: 9:00 AM - 1:00 PM PST

Sunday: Closed

FAQ

Frequently Asked Questions

Quick answers to the questions we hear most often.

What types of laboratories does LabZila support?

LabZila is designed to support a wide range of laboratory environments including pharmaceutical QC/QA labs, clinical and diagnostic laboratories, environmental testing facilities, food and beverage quality labs, chemical analysis labs, and academic research institutions. Our flexible workflow engine adapts to your specific processes.

How long does it take to implement LabZila?

Most labs are up and running within 2 to 4 weeks. Our cloud-based architecture means there's no complex on-premise installation. We provide a dedicated onboarding specialist, data migration assistance, and comprehensive training to ensure your team is productive from day one.

Is LabZila compliant with regulatory standards like FDA 21 CFR Part 11?

Yes. LabZila is built with regulatory compliance at its core. We support FDA 21 CFR Part 11, ISO 17025, GLP, GMP, and CAP requirements. Features include electronic signatures, complete audit trails, role-based access controls, and automated compliance workflows.

Can LabZila integrate with our existing instruments and systems?

Absolutely. LabZila offers robust integration capabilities including direct instrument data capture, ERP/ELN connectors, RESTful APIs, and support for standard data formats like HL7 and SDF. We also provide pre-built integrations for popular instruments from Agilent, Waters, Thermo Fisher, and more.

What kind of support does LabZila provide?

All plans include email support with a response time under 4 hours. Professional and Enterprise plans include priority phone support, a dedicated customer success manager, and 24/7 emergency support. We also offer an extensive knowledge base, video tutorials, and regular webinars.

Ready to See LabZila in Action?

Schedule a personalized demo and discover how LabZila can streamline your laboratory operations.